When you contact us
PDF E-mail

Punto Interrogativo

We understand that handing over your precious pet to a pet transportation company is not an easy thing to do. 
That's why we believe it's essential to provide you with each detail about the procedures involved in your pet's travel. 


The shipping process starts with a consultation , and we will schedule the trips around you and your pets needs.
We ask for as much notice as possible so that we can explain you the necessary requirements and documentation needed for your pet shipping: we're constantly updated of all requirement for quarantine time and import procedures.


Before contacting us asking for a quotation, please take note of the kennel's dimensions or, if you don't have it, please size your pet in his standing position from the tip of the hears to the floor (click here for instructions).
After receiving all necessary information, we will forward you our quotation for the transport. 


If the service will be confirmed, we will check than the safest and most convenient flight options and, if needed, we will supply you with the suitable travel kennel for your pet. 


On the day of departure, one of our drivers will arrive at your residence to pick up your pet: our experienced and pet friendly drivers will treat your loved pet with all the love and consideration as you would.


If distance from your residence to the airport of departure is far, your pet will be picked up on the day before and boarded for an overnight at our arranged boarding facility near the airport. Because all paperwork is pre-arranged, your pet will be taken to the airport for check-in and boarded on the plane, reducing further travel time and stress.


Your pet will travel in a safe and climate controlled area in the Cargo hold.
In the event of a delayed or cancelled flight, we will make all the necessary arrangements to ensure the most comfortable waiting envrinonment for your pet.

We are the safest, most comfortable and stress-free way for your pet to be moved.

 

 
Italian - ItalyEnglish (United Kingdom)
 Dietro Le Quinte en